Frequently Asked Questions

What Shipping Methods Are Available?

We would normally use FedEx, UPS or AusPOS. Although slightly costly this assures that your item gets to you safely and securely.

When Will My Orders Ship?

Orders typically ship within 1-2 business days. Please allow an extra day after a public holiday.

What Payment Methods Do You Accept?

For online orders we accept PayPal, Credit card, Direct Deposit, Australia Post Money Order. For store pick up orders we accept EFTPOS, Credit Card, or Australia Post Money Order.

How Do Store Pick Up Orders Work?

Simply place your order online, select store pick up during checkout, and wait for the confirmation email informing that the order is ready for collection. Please note that orders need to be placed online in advance, and that they can only be held for 24 hours.

What Happens If My Order Goes Missing Or Is Damaged In Transit?

In the unlikely event that this happens, we will lodge an inquiry with the courier who will conduct a thorough search and provide a response generally within 4 business days. If the parcel cannot be located we will re-ship your order at no cost to you. If you receive an item that is damaged we will arrange a pre-paid consignment label for the goods to be returned and organise a replacement to be shipped out to you.

What Is The Difference Between The Shipping Options?

StarTrack and Australia Post eParcel offer similar delivery times to most of Australia. The key differences are that Australia Post can deliver to PO Boxes and that StarTrack may not deliver to some regional areas, and in those instances will use Australia Post to complete those deliveries. Both couriers offer full tracking and signature on delivery service.